PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS SITE
TERMS OF WEBSITE USE
CHANGES TO THESE TERMS
Please check this page from time to time to take notice of any changes we made, as they are binding on you.
CHANGES TO OUR SITE
We may update our site from time to time, and may change the content at any time. However,please note that any of the content on our site may be out of date at any given time, and we are under no obligation to update it.
We do not guarantee that our site, or any content on it, will be free from errors or omissions.
ACCESSING OUR SITE
Our site is made available free of charge.
We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. Access to our site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our site without notice. We will not be liable to you if for any reason our site is unavailable at any time or for any period.
You are responsible for making all arrangements necessary for you to have access to our site.
INTELLECTUAL PROPERTY RIGHTS
We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the
world. All such rights are reserved.
You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.
You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.
You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.
TERMS OF BOOKING A COURSE
The enrolment is realised by sending the online enrolment form. As soon as the availability is verified the student will receive a written confirmation of the course enrolment and an invoice from English Academic Courses. The reservation only then becomes obligatory for the language school if this is approved in a written form. The student is bound to the registration until the confirmation of the language school, at the most 16 days after the entry date of the enrolment. If the student needs a visa it is recommended that you apply at least 6 weeks before the course starts.
2. TERMS AND CONDITIONS OF LANGUAGE SCHOOLS
Please note that the individual language schools have their own terms and conditions which also apply once a course is booked. We advise you to read them carefully before making your decision.
3. CHANGE OF RESERVATION
No fees will be charged for changes communicated to us in writing within two business days of the booking confirmation. No fees will be charged for extensions or upgrades of bookings at the same school. In all other cases, if the student would like to make modifications to a confirmed booking, a change fee of £50 will be charged. For changes communicated less than 30 days before the start of the booked services, schools reserve the right to pass on to thestudent additional costs resulting from the change. Changes of schools, reduction of course durations and downgrade of services are considered as cancellations and the cancellation terms apply.
(a) Cancellation of Contract by the Student
The student may cancel the enrolment at any time prior to the start of the course. The cancellation needs to be communicated in writing by the person that booked the course. A cancellation will cause cancellation charges as specified below:
Up to 48 hours after booking: All fees are refunded;
48 hours after booking: All fees refunded except for the booking payment and the registration fee from the school;
1-30 days before course start: 50% refund;
Enrolment fees and first payment are not refundable. After the start of course, the school will pay no refunds. Requests for refunds of contracted insurance services are regulated by the conditions of the insurance and need to be communicated by the client directly to the insurance.
It is recommended to contract a cancellation insurance upon enrolment to cover the cancellation costs if you cannot attend the course for medical reasons.
To avoid or minimize cancellation fees, you may present another person to participate in the course in your place or you may request ahead of time to postpone the course to another date. Frequently schools will then charge no fees or only a small administrative fee.
If you have booked under a free cancellation promotion as indicated on your registration form, no cancellation fees will apply in accordance with the deadlines indicated there.
(b) Cancellation of Contract by the School
In case of printing, writing or calculation errors, the schools reserve the right to cancel the contract.
(c) Cancellation due to Visa Refusal
If a client is forced to cancel the course due to visa denial after a timely visa application, all payments and deposits made to us will be returned. Schools may charge a maximum of £150 for banking and administration fees. The client will need to present a document demonstrating the visa rejection at least 3 weeks before the start of the course or accommodation booking.
We are committed to protecting and respecting your privacy. Any data provided by you will be treated with absolute confidentiality.
Information we may collect from you
We may collect and process the following data about you:
• Information you give us. You may give us information about you by filling in forms on our site or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to use our site, subscribe to our service, search for a course, book a course and when you report a problem with our site. The information
you give us may include your name, address, e-mail address and phone number, financial and credit card information, personal description and photograph.
• Information we collect about you. With regard to each of your visits to our site we may
automatically collect the following information:
• technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
• information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.
• Information we receive from other sources. We may receive information about you if you use any of the other websites we operate or the other services we provide. We are also working closely with third parties (including, for example, business partners, subcontractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.
Disclosure of your information
We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.
We may share your information with selected third parties including business partners,suppliers and sub-contractors for the performance of any contract we enter into with them or you.
We may disclose your personal information to third parties:
• In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
• If English Academic Courses or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred
• If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms and conditions and other agreements; or to protect the rights, property, or safety of English Academic Courses our customers, or others.
Where we store your personal data
Unfortunately, the transmission of information via the internet is not completely secure.
Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Access to information
The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.
6. NOTICE OF DEFECTS
If the student receives a lack of proper care during his language course, he is obliged to inform the school management immediately and to request remedy. By disregarding this obligation, the duty of remedy is forfeited. It is recommended to get a confirmation of complaints in writing.
7. PASSPORT, VISA, CUSTOMS, CURRENCY AND HEALTH INSTRUCTIONS
It is the student’s responsibility to fulfill the requirements which are necessary for the execution of the journey to the course, such as passports, visas, customs rules, health instructions, and insurances. To deliver the required visa documents the schools may charge an additional courier delivery fee for courses booked on short notice before the start of the course. Additionally, the student should inform the school in time about infections and vaccinations as well as other prophylaxis measures and get medical advice if necessary. General information for travelling is provided by local health authorities and medical services.
The desired type of accommodation will be selected and assigned by the school. Normally accommodation is booked from Sunday (=day before start of course) until the Saturday (=day after end of course). If the student wants to stay more nights the school charges an additional accommodation fee. The school will try to fulfil all preferences which may be listed explicitly in the comment field of the registration form. The student will receive detailed information about the accommodation approximately 1-2 weeks before the start of the course.
9. AIRPORT TRANSFER SERVICE
The student can purchase an airport transfer from the school. This service includes being met at the airport by a school representative and transportation from the airport to the accommodation. All flight information should be sent at least one week before arrival. This service is also available at additional cost for the return trip.
10. MINIMUM GROUP SIZE
In case the minimum group size for a course is not reached, the school reserves the right to give a reduced number of individual/minigroup classes instead of the booked group class.
11. GENERAL SCHOOL REGULATIONS
Agreements on changes and additions to the described services and booking have to be given in writing (e.g. email). b) If nothing different is noted, it implies that sightseeing, trips, course
materials etc. are not included in the price and have to be paid upon arrival or as required. c) Unless specifically noted, classes do not take place on local and national holidays or on
Saturdays and Sundays. Missed classes are neither made up nor refunded. d) If the course has to be modified or even cancelled because of uncontrollable events, failure of public transport,
official arrangements, changes in the timetable, strikes, unrests or other mandatory reasons, this does not justify claims for restitution.
If not otherwise indicated, prices are in the local currency of the country in which the school is located. These are the original school prices without any add-ons and are generally the lowest prices offered by the school. Price conversions to other currencies on the website, documents or communications are for information only.
NO RELIANCE ON INFORMATION
The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.
Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date.
LIMITATION OF OUR LIABILITY
To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our site or any content on it, whether express or implied.
We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in
• use of, or inability to use, our site; or
• use of or reliance on any content displayed on our site.
If you are a business user, please note that in particular, we will not be liable for:
• loss of profits, sales, business, or revenue;
• business interruption;
• loss of anticipated savings;
• loss of business opportunity, goodwill or reputation; or
• any indirect or consequential loss or damage.
If you are a consumer user, please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website linked to it.
We assume no responsibility for the content of websites linked on our site. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.
We do not guarantee that our site will be secure or free from bugs or viruses.
You are responsible for configuring your information technology, computer programmes and platform in order to access our site. You should use your own virus protection software.
You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or
a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.
LINKING TO OUR SITE
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.
You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
You must not establish a link to our site in any website that is not owned by you.
Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.
We reserve the right to withdraw linking permission without notice.
THIRD PARTY LINKS AND RESOURCES IN OUR SITE
Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only.
We have no control over the contents of those sites or resources.
Please do not hesitate to contact us if you have any queries.